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You can return most Pottery Barn Teen items for a full refund within 30 days of your receipt of the order. Quick Ship upholstery items must be returned within seven days to be eligible for a refund. To return your item, visit the Returns page to initiate the return, secure the return shipping label and get further details about how and where to ship your package. Monogrammed and made-to-order items are considered Final Sale and are not eligible for refund. To reach the Pottery Barn Teen customer service department by phone, you can call during regular business hours.